At thegamingstore.in, we’re all about keeping you happy with your purchase. If something’s not right, we’ve got you covered. Here’s what you need to know:

1. General Policy Overview

We accept returns and exchanges for wrong items, sizes, or defective products. Full refunds are issued after a security check of the returned item.

• Timeframe: Return or exchange within 7 days of delivery.

2. Eligibility for Returns and Exchanges

• Condition: The item must be unused, unwashed, and with original tags.

• Note: Worn or tampered items are not eligible.

3. Covered Situations

• A. Damaged or Defective Products:

  • Report within 2 days with photos or video.

  • Free replacement or refund if defective.

• B. Incorrect Product Received:

  • Report within 2 days with proof.

  • Exchange or refund available.

• C. Fit and Size Issues:

  • Only applicable if the wrong size was sent.

  • 7-day return/exchange window for size-related issues.

4. Refund Policy

Refunds are processed to the original payment method or COD account after we verify the returned product.

5. How to File a Request

• Contact: Email thegamingstorein@gmail.com or WhatsApp us at +91-9718477222.

• Provide order number, reason for return/exchange, and proof (photo/video).

• We’ll begin processing within 2 business days.

6. Shipping Costs

We cover shipping costs for eligible returns or exchanges. If the return is due to customer error (e.g., incorrect order), the customer covers return shipping.

7. Exclusions

• Items that don’t meet the eligibility criteria will be sent back at the customer’s expense.

• No returns or exchanges on worn, washed, or tampered items.

8. Communication

Have questions? Reach us anytime:

• Email: thegamingstorein@gmail.com

• WhatsApp: +91-9718477222

We’re here to make sure you’re completely satisfied with your purchase!